Complaints

Fundline is committed to treating clients fairly and handling all complaints promptly, thoroughly, and in accordance with the requirements set out by the Channel Islands Financial Ombudsman (CIFO) and applicable Guernsey law.
Fundline maintains complaints procedures that are fully aligned with the principles and expectations of the Guernsey Financial Services Commission (GFSC).

Making a Complaint
A complaint is defined as any expression of dissatisfaction made by a client, whether communicated orally, in writing, or by any other means. Clients eligible to make a formal complaint to CIFO include individuals and micro-enterprises — that is, businesses with fewer than 10 employees and either an annual turnover or an annual balance sheet total of less than €2 million.

Our Process
Upon receiving a complaint, Fundline will:
• Acknowledge receipt of the complaint promptly and without undue delay;
• Investigate the complaint fairly and thoroughly;
• Respond to the complaint within three months of the date it was received.
If a client does not receive a final response within three months, or is dissatisfied with the response provided, they have the right to escalate the complaint to the Channel Islands Financial Ombudsman (CIFO).

Channel Islands Financial Ombudsman (CIFO)

PO Box 114
Jersey
JE4 9QG

Email: enquiries@ci-fo.org

DISCLAIMER

It is very important that you read this warning and disclaimer before proceeding, as it explains certain legal and regulatory restrictions applicable to any investment services we provide.

The contents of this website are communicated by, and the property of, Fundline PCC Ltd (“Fundline”), a protected cell company incorporated in Guernsey with registration number 75176. Fundline is authorised as a Class B Collective Investment Scheme by the Guernsey Financial Services Commission (“GFSC”), reference number 3083608.

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Disclaimer

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